+36 70 414 7075

Terms and conditions

  1. Payment
  2. Placing and acceptance of orders
  3. Can i have flexible payment terms?
  4. Delivery
  5. Prices
  6. Cookies
  7. Our price match promise
  8. 2+1
  9. Description
  10. Gift cards
  11. Your right to cancel your order
  12. Our product guarantees and after sale service
  13. Data protection privacy policy
  14. Feedback
  15. Trading name

The following terms and conditions ("terms") apply to all purchases of products by you from Mamas & Papas (Retail) whether your purchase is made in store, over the telephone through our Home Shopping service or from our website www.mamasandpapas.hu. Please read them carefully. We may vary these terms from time to time and therefore you should check to ensure you have the latest version before you make a new purchase. The date on which the terms were last amended is shown at the bottom of these terms.

References in these terms to "Mamas & Papas", "we", "us" and "our" means Mamas & Papas (Retail) Ltd. Your statutory rights are not affected by these terms and conditions

1 Payment

Mamas & Papas welcomes payment by the following credit and debit cards in store,: Visa, MasterCard, Maestro, Visa Electron and American Express. Payments on our website mamasandpapas.hu can be made by PayPal or C.O.D. You register your credit card or bank account details with PayPal, your details are held with them and you shop with us as normal. Additional Terms and Conditions for payments made using PayPal can be found online at https://www.paypal.com/uk/webapps/mpp/buying-online.

In our stores You can also pay with the Hungarian Mamas & Papas voucher.

2 Placing and acceptance of orders

All of our products can be ordered for delivery to you or to someone else on your behalf or for collection from the Szepvolgyi Mamas& Papas store. Orders can be placed in store, online through our website www.mamasandpapas.hu or in an e-mail.

Where you order in store, we will provide you with a written confirmation at the time. Where you order online or in an e-mail we will e-mail you with confirmation of your order shortly after we receive it. Please ensure the e-mail address you provide is accurate and up to date.

All products are subject to availability. We reserve the right to refuse to supply products to any individual or company.

3 Can i have flexible payment terms?

When shopping in Mamas & Papas' stores for your total convenience, you can secure the price of any item with a 25% deposit*. Simply make the remaining payments when it suits you. All we ask is that the full amount is paid on collection from store.

*Offer may be restricted at sale times. Full payment must be made on all sale items at time of purchase.

4 Delivery

Providing all products ordered can be delivered at the same time to the same delivery address, only one delivery charge will be payable which will be the one applicable to the largest item being delivered (Except furnitures). Following despatch of your goods from our warehouse we are unable to amend your delivery address.

Delivery dates and periods are estimates only and are not guaranteed even where the delivery date has been confirmed, we will therefore not be liable for any losses of any nature whatsoever that you may suffer as a redult of late delivery. We and the carriers we use will of course make all reasonable efforts to deliver on a confirmed delivery date. Time is not of the essence in respect of any delivery date including premium delivery. Delivery may be delayed by circumstances outside our / the carrier's control such as adverse weather and traffic conditions. You cannot cancel the whole or any part of your order because it is not delivered within any estimated or confirmed delivery period or on a confirmed delivery date. Where this occurs, we or the carrier will contact you to arrange a suitable alternative delivery date.

For more information see Delivery »

5 Prices

The price of your product is that applicable at the time of purchase. Prices are inclusive of vat at the rate applicable at the time of purchase. Previously viewed prices via cookies on your computer will not be honoured and requests to do so will be refused. Sale prices are available only while stocks last. Mamas & Papas reserve the right to change and correct prices at any time.

Very occasionally, errors in prices may occur on our website. If any price appears to be incorrect (because, for example, the price is much lower than you would expect it to be), please e-mail us at webshop@mamasandpapas.hu to check it. We cannot honour any price which is obviously incorrect even if we have in error confirmed your order on the basis of the incorrect price.

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6 Cookies

Cookies are a technology which is used by us to provide you with customised information from our website. A cookie is an element of data which a website can send to your browser, which may then store it on your computer. Amongst other uses, we use cookies to enable you to keep track of your current shopping session so that you may review or amend your shopping bag at any time. If your computer does not accept cookies, you will be unable to use our website.

7 Our price match promise

Our Price Match Promise means you can enjoy our outstanding customer service knowing you have the best price. If you find an identical Product cheaper in a store or webshop (excluding auction websites and 3rd party sales), we will price match that price in 14 days.
This offer is valid only for orders delivered to Hungary.

8 2+1

Purchase three (or more) items from the 2+1 offers to take advantage of the discount. For every three items you purchase, the cheapest item will be free.

9 Description

At the time of publication on our website and in our catalogue, all product descriptions are believed accurate, errors and omissions excepted. The Mamas & Papas' design team take great care with the colours used in our collections. However, representations of colours are approximate only due to the limitations of the photographic, reproduction and printing processes. There may therefore be a difference between the actual product and photographs of it on our website or in our catalogue. All measurements and weights are approximate.

Whilst we endeavor to maintain advertised product colours and specifications during the lifetime of our catalogue, we must reserve the right to change them and to withdraw particular products as we consider necessary.

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10 Gift cards

Traditional gift cards can be purchased in store, in e-mail or from our website mamasandpapas.hu. The purchase and use of all gift cards is subject to the following conditions:-

1. Gift cards are non refundable except in accordance with paragraph 12 below ("Your right to cancel your order") which applies when you purchase the gift card from our website. Any refund made in accordance with the Consumer Protection (Distance Selling) Regulations will be made to the credit or debit card which has been used to pay for the gift card and not to anyone to whom the gift card has been given.

2. Any refund due for any product purchased with a gift card will be made to a gift card. Where the gift card has been used by way of part payment for the product the refund of that part payment will be made to a gift card.

3. Any unspent amount left on a gift card will automatically expire, and will be lost, if the gift card is not used for a period of 12 consecutive months. This period cannot be extended in any circumstances.

11 Your right to cancel your order

Where you purchase a product or a number of products together from our website you have a statutory right to cancel your order and receive a full refund of the price paid for the product(s) in accordance with the Consumer Protection (Distance Selling) Regulations 2000. This right does not apply to any personalised product(s), to any product(s) which have been made or adapted to your requirements, to any product(s) which cannot be returned for hygiene reasons such as toiletries, underwear or swimwear or to any products you purchase in store.

You must exercise this right by notifying us of your wish to cancel in e-mail or on telephone at any time up to and including the 14th day after the date on which the product(s) was collected by you or delivered to you by Mamas& Papas. The product(s) must then be returned to us. You will be responsible for any postage or other costs incurred in returning the product(s) to us. Where all products on an order are returned (see below), we will refund the delivery charge incurred in delivering the product(s) to you in the first place in addition to the cost of the product(s).

Our address where You should post:

1025 Budapest, Szépvölgyi út 18-22.

You must take good care of all products which you wish to return to us in accordance with your above right to cancel. The product(s) must not have been used (although you can of course try it out or try it on, as applicable, providing it is not damaged as a result and remains in the same pristine condition as when delivered or collected) and must be returned to us in a saleable condition, in its original, undamaged packaging with all tags attached and with your e-mail order confirmation (where provided). If the product(s) was delivered to you by Mamas & Papas, you must also provide the completed delivery note.

Please note, your right to cancel under the Consumer Protection (Distance Selling) Regulations is the right to cancel your entire contract or order, subject to compliance with the above requirements. All products ordered at the same time as part of the same order form part of the same contract with us, even where delivered on different occasions. Where you have ordered a number of items, you are not entitled to return some but not all of these under the Consumer Protection (Distance Selling) Regulations.

12 Our product guarantees and after sale service

We want you to be happy with everything you buy from Mamas& Papas. Combining quality with style and flair and the latest in technological advances, all of our products have been designed and tested to the highest quality standards. To enable you to buy with confidence, we offer the following guarantees and after sales service.

Your statutory rights are not affected by our product guarantees and after sale service.

If for any reason, you are not satisfied with your new purchase, we will exchange it for another item of your choice or refund the price paid provided you return it to us as set out below within 14 days of purchase (or receipt of the product where it is delivered to you by Mamas & Papas). We need the till receipt to process the exchange or refund.

  • Conditions

    1. The product must not have been used and must be returned to us in a saleable condition and in its original, undamaged packaging with all tags still attached.

    2. The product must be returned with your till receipt if purchased in store or your e-mail order confirmation (where provided) if purchased online. If the product was delivered to you by Mamas & Papas, you must also provide the completed delivery note.

    3.Online purchases can be exchanged in the Szepvolgyi store, all we ask is you take along your order confirmation received at the time of placing your order.

  • Exclusions

    1. The following products are excluded from this guarantee;-

    • gift cards
    • for hygiene and safety reasons, items such as toiletries, underwear and swimwear
    • any item which has been made to order or personalised for you
    • self assembly furniture items once they have been assembled whether by you or by us through the Optional Furniture Assembly Service
    • any item which is excluded from the guarantee at the time of purchase (for example, sale and discounted items and items purchased from the Mamas & Papas factory shop or outlet). Purchases made in Mamas & Papas factory shops and clearance lines sold in any of our stores. Clearance lines will clearly marked with a red dot on the item label

    2. This guarantee only applies to products purchased from a Mamas & Papas store or our website. If you have purchased your product from another retailer, please contact them directly as their service and guarantee commitment to you may differ from this one.

    3. Should you wish to return self assembly furniture after it has been assembled (whether by you or by us through the Optional Furniture Assembly Service), there will be a minimum charge of EUR200 to cover the cost of dismantling and returning it to us (not applicable where we agree the furniture may be returned to us under our 12 month guarantee against manufacturing defects).

    4. Where you wish to exchange the product for one which is a different price, the difference must be paid or will be refunded at the time.

    5. Where the product which is being returned for refund was purchased via PayPal, we refund payment through PayPal as well.

    6. You are responsible for the safe return of the product to us. We are entitled to refuse a refund or exchange where the product is lost or damaged in transit. Where you are returning the item by post, you are recommended to use a form of delivery which includes insurance for the full value of the product in case it is lost or damaged in the post.

  • Refund and exchange procedure

    1. For your convenience, you may return any product purchased from our core stores or online to your most convenient Mamas & Papas store. Please note this does not apply to Mamas & Papas factory shops

    2.If you are unable to take the product to a Mamas & Papas store, you may return it by one of the following methods;-

    • by post
    • by carrier

    3. For items which were delivered to you by Mamas & Papas, we will refund your original delivery charge where we agree the product is faulty or was damaged when delivered. However, the delivery charge will not be refunded where a product is simply unwanted.

    4. Any postage and other costs incurred in returning items to us will not be refunded.

    6. If you need advice before you return your product, simply call Customer Care on +36 70 414 7075

    7. If you believe any of our products are defective, of an unsatisfactory quality or were damaged when delivered by us, please contact our Customer Care team on +36 70 414 7075.

  • Your 1 year guarantee against manufacturing defects

    Mamas & Papas have a wide range of products covering almost all categories in the nursery market. They are all tested to ensure they are of the highest standard and quality. With certain exceptions, our products are protected by a comprehensive 1 year guarantee against manufacturing faults from the date of purchase (or receipt of the product where it is delivered to you by Mamas & Papas).

    Where your product is covered by our 1 year guarantee, we will repair it and provide any necessary spare parts FREE of charge.

    In the unlikely event that you need to claim under the terms of this guarantee, please contact our Customer Care team on +36 70 414 7075.

  • Conditions and exclusions

    Many of our products are supplied with a use, care and maintenance instruction manual. Please make sure you read this carefully before first use of the product and keep it in a safe place for future reference along with your proof of purchase (till receipt if purchased in store or your e-mail order confirmation (where provided) if purchased online, plus the completed delivery note if the product was delivered to you by Mamas & Papas). You will need your proof of purchase if you want to make a claim under the 1 year guarantee. Products must be used, cared for and maintained in accordance with the instruction manual and failure to do so may invalidate your guarantee.

    The 1 year guarantee does not apply to;-

    • clothes
    • bedding (including mattresses) and towels
    • fabric / tyres / wheels / PVC on prams, pushchairs, strollers, travel systems, car seats, highchairs and other equipment
    • soft furnishings
    • batteries and chargers

    The 1 year guarantee applies only to manufacturing defects and does not apply to damage which has been caused accidentally or deliberately or from everyday wear and tear.

    All products which require repair outside the 1 year guarantee period or which are not covered by the guarantee will be chargeable. Prices start from EUR50

    This guarantee only applies to products purchased from a Mamas & Papas store or our website. If you have purchased your product from another retailer, please contact them directly as their service and guarantee commitment to you may differ from this one.

  • Fabric / PVC / Tyres / Wheels

    Great care and effort has been taken to ensure that the fabric / tyres / wheels / PVC on your pram, pushchair, stroller, travel system, car seat or other equipment will last. However, please take care not to leave the product in direct sunlight or to otherwise subject it to harsh weather conditions for regular, lengthy periods of time as fabric discolouration or fading may occur which is not covered by this guarantee. It is also important to note that we recommend cleaning and lubricating moving parts with a light oil or silicone spray to prolong the life of your pram, pushchair, stroller or travel system.

    As fabric, PVC, tyres and wheels are not covered by the 1 year guarantee, any repairs will be quoted and charged separately. We cannot guarantee that the identical fabric will be available as it may have been discontinued. Where this is the case, we will endeavour to offer you a suitable alternative from within the then current fabric range.

  • Prams, pushchairs, strollers and travel systems

    Where you purchase your pram, pushchair, stroller or travel system from a Mamas & Papas store and it is sent for repair from a Mamas & Papas store, we will, subject to availability, provide you with a pushchair suitable for the age of the child on loan free of charge while yours is being repaired. This pushchair is unlikely to be the same model as your own.

  • Car seats

    We recommend that car seats are regularly checked to ensure they are securely and properly fitted in your car and that the harness has been correctly adjusted. If you are involved in a car accident with a car seat from any manufacturer fitted in your car, expert advice is that the car seat should be replaced even if apparently undamaged as damage may in fact have been caused which may affect the protection afforded by the car seat.

  • Furniture and wooden products

    Wood is a natural product, has its own characteristics and natural marks and may change colour over time. Great care and effort has been taken to ensure that your wooden nursery furniture, crib, cot, cot/bed or highchair matches those seen in store. However, differences in grain, texture and colour may be apparent from one product to the next and even within a product and should be accepted as part of the individual appearance of the wood. Such variations are not covered by this guarantee.

    Where you have purchased self assembly furniture, please ensure you carefully and thoroughly check it immediately after purchase / delivery and prior to assembly to ensure none of the pieces are damaged or defective in any way. If there any problems, please call our Customer Care team before going any further on +36 70 414 7075

    For self assembly furniture, please also ensure that you have all the pieces immediately after purchase / delivery and prior to assembly including any which will only be used at a later date (such as any parts necessary when you convert your cot bed into a bed). You will be assumed to have received everything you should have done unless you advise us otherwise within 14 days of purchase (or receipt of the product where it is delivered to you by Mamas & Papas). There may be a charge if you later ask us to provide a piece. We cannot in any event guarantee it will be available at that stage as products are discontinued from time to time and spare part availability will then be limited.

    We offer an Optional Furniture Assembly Service for self assembly furniture. Where you use this service, you will be asked to check the furniture immediately it has been assembled to confirm that it is not damaged or defective in any way. Once you have accepted it, you will not be able to return it and it will not be covered by this guarantee unless you can show that any manufacturing defect only became apparent at a later date.

    We do not guarantee the continued availability of particular furniture ranges or products. It may therefore not be possible to offer you a replacement from the same range in the event that an item of furniture cannot be repaired. Where we are unable to offer you a replacement from the same range, any liability we have, whether in accordance with our guarantees, under the general law / statute or otherwise, will be limited to a refund of the product in question. We will not be liable to refund or replace any other products including other furniture items belonging to the same range as the item which cannot be replaced even where purchased at the same time.

  • General

    We reserve the right to reject items that are uneconomical for repair or are in an unsuitable condition.

    Any repairs made or the replacement or exchange of any product will not extend the original 1 year guarantee period. Any product provided by way of replacement or exchange of the product originally purchased will be guaranteed for the remainder of the guarantee period applicable to the original product.

    This guarantee is subject to the product not having been modified, misused, undergone repair by someone other than Mamas& Papas or a repairer authorised by Mamas & Papas or used for a purpose for which it was not designed.

    Where proof of purchase cannot be provided Mamas & Papas reserve the right to assess the condition of a product and determine whether it falls within the scope of the guarantee.

  • Procedure for making a claim

    If your product develops a defect which is covered by this guarantee, please contact a member of our Customer Care team on +36 70 414 7075. Alternatively you may contactus by e-mail: webshop@mamasandpapas.hu.

    You are responsible for all costs involved in returning the product to us. Where you are returning the item by post, you are recommended to use a form of delivery which includes insurance for the full value of the product in case it is lost or damaged in the post as all items are at your risk until received.

    1 year + of purchase.

    In the event a product is outside our 1 year guarantee we will endeavour to repair or replace parts subject to availability. Amennyiben a terméket 2 évnél régebben vásároltad, igyekszünk megoldást találni a javítására vagy a szükséges alkatrész beszerzésére.

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13 Data protection privacy policy

Fore more information see Privacy policy. »

14 Feedback

If you have any comments about any of the products or services supplied or provided to you, please contact us on +36 70 414 7075. Alternatively you may contact us by e-mail: webshop@mamasandpapas.hu.

15 Trading name

Mamas & Papas is a trading name of Mamas & Papas (Retail) Limited, Colne Bridge Road, Huddersfield HD5 0RH registered in England with company number 1529849. In Hungary NEW BABY Kft, is the importer, 1038 Budapest, Kázmér utca 4/b.

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